How relentless are companies looking to provide exceptional customer service and train the staff to offer high-quality services?
Adopting strategies through a series of operating practices that are rehearsed as carefully as a theater performance is key. Strategies must be a well-rehearsed performance that comes naturally to your employees as it will make the service feel genuine to the customers.
A customer centric approach needs to include:
Consistent Standards – where product and service are met with the same high level of customer experience and service.
Employee training that incorporates consistent standard practices and customer experience
Small gestures can be used to give the customer a unique experience. Whenever possible, you should use traditional and modern approaches to deliver a positive, memorable, and re-creatable customer experience.
An example, the local Shop Rite grocery store in Norwalk, CT, has a worker outside presenting shoppers with a shopping carriage upon entering the store. Now a customer doesn’t have to scour the parking lot for a carriage, it is ready and waiting. A small gesture but it prioritizes the shoppers time and its welcoming!!
Relentless commitment to the customer, asking questions and getting to know the customer, and keep asking questions as the business evolves. Have you updated the needs of your customers with your product/service? What service would enhance their experience?
Remember, exceptional customer service isn’t just about solving problems; it’s about creating memorable experiences that keep customers coming back.
Share some of your memorable customer experiences that rocked your customer’s socks!! You can also share an unforgettable customer experience.